RIGHT OF WITHDRAWAL
The Customer who is a consumer has the right to withdraw from the contract concluded with the shoe factory Gal.men L.t.d. without incurring costs and without having to specify the reason, within 14 (fourteen) calendar days (“Period of Withdrawal”) from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the Product.
To exercise the right of withdrawal in relation to an order, the Customer must inform CALZATURIFICIO GAL.MEN S.R.L. of their decision to withdraw it before the expiration of the Withdrawal Period. For this purpose, the Customer may use the following withdrawal form (“Standard Withdrawal Form“) or submit any other explicit statement of his decision to withdraw from the contract (“Withdrawal Declaration”).
The Standard Withdrawal Form or the Withdrawal Declaration must be sent, depending on the means used, to the following addresses: CALZATURIFICIO GAL.MEN S.R.L., Via Fonte Giugliano, 4/6 – 63812 Montegranaro (FM); e-mail: email@example.com
The Customer has exercised its right of withdrawal within the Withdrawal Period, if the notice regarding the exercise of the right of withdrawal is sent by the Customer before the expiry of the Withdrawal Period. In the event that the Customer makes use of the Withdrawal Declaration, they are invited to indicate, in addition to their personal data, the order number, the Product(s) for which they intend to exercise the right of withdrawal and their address. The burden of proof regarding the exercise of the right of withdrawal before the expiry of the Withdrawal Period rests on the Customer.
After exercising the right of withdrawal in the manner described above, the Customer must return the Product by courier which has an agreement with CALZATURIFICIO GAL.MEN S.R.L., with return costs to be borne by the latter only if the Product has been delivered and must be collected for return in Italy. Otherwise the costs of return will be entirely borne by the Customer.
The Product must be returned in its original packaging in a single package suitably protected and packed at CALZATURIFICIO GAL.MEN S.R.L., Via Fonte Giugliano, 4/6 – 63812 Montegranaro (FM).
The shoe factory Gal.men L.t.d. will arrange the collection of the Product at the place indicated by the Customer in the withdrawal. The Customer will, therefore, be contacted by the courier agreement to arrange the date and place of collection of the package.
In the event that the Customer withdraws from the contract, the shoe factory Gal.men L.t.d. will refund the total amount paid by the Customer for the Product, including delivery and customs costs, if applied, without undue delay and in any case no later than 14 (fourteen) calendar days from the day on which CALZATURIFICIO GAL.MEN S.R.L. was informed of the Customer’s decision to withdraw from the contract. The relative costs of return are excluded.
If it is necessary to proceed with the refund of delivery costs with reference to the case of withdrawal from a multiple order, i.e. consisting of several products, CALZATURIFICIO GAL.MEN S.R.L. will refund these costs in full only if the Customer intends to withdraw from the entire multiple order. Otherwise, the refund will not take place in consideration of the fact that the delivery costs incurred by the Customer, which are always calculated in a fixed amount regardless of the number of the ordered Products, are attributable to the delivery of other Products, other than those for which the Customer has exercised the withdrawal and forming part of the multiple order.
The refund will be made using the same means of payment used by the Customer for the initial transaction, unless they expressly agreed differently and without any additional cost as a result of the refund.
The Product must be returned intact, complete in all its parts, fully functional, equipped with all accessories and with the tags and labels still attached to the intact Product and, suitable for its intended use and free of signs of wear.
The Customer is responsible for any decrease in the value of the goods resulting from the handling of the Product other than that necessary to establish the nature, characteristics and functioning of the Product.
In the event that the Product for which the withdrawal has been exercised has suffered such a decrease in value, an amount equal to such decrease in value will be cut from the amount of the refund. CALZATURIFICIO GAL.MEN S.R.L. will inform the Customer of the circumstance and the consequent reduced refund amount within 5 working days from the receipt of the Product, providing them, if the refund has already been paid, the bank details for the payment of the amount owed by the Customer due to the decrease in value of the Product.