SIZE CHANGE

The Customer may indicate their intention to return the Product to change size within 14 (fourteen) calendar days from the day on which the Customer or a third party other than the carrier and designated by the Customer acquires physical possession of the Product.

The Customer is entitled to the size change if the relating communication is sent by the consumer before the abovementioned deadline and if the requested size is available. It is possible to change the sizes only of Products with the same article codes.

The request of a size change of a Product must be sent by the Customer, through the “Size Change Form” depending on the means used, to the following addresses: CALZATURIFICIO GAL.MEN S.R.L., Via Fonte Giugliano, 4/6 – 63812 Montegranaro (FM); e-mail: customercare@primabase.it

The Customer must indicate in the size change request, in addition to the personal data, the order number, the Product(s) for which they intend to change size, the size they wish to receive and the shipping address.

The Customer, after having requested the change of size with the abovementioned methods, must return the Product in its original packaging in a single package suitably protected and packed at CALZATURIFICIO GAL.MEN S.R.L., Via Fonte Giugliano, 4/6 – 63812 Montegranaro (FM).

The costs for the returning of the initial order and for the shipping of the new Product will be free only for a size change. If the customer needs to change the size further, they will have to bear the cost of returning and shipping the new Product. The Customer, in the first case, must return the Product by courier agreed with the shoe factory Gal.men L.t.d. in the same manner as in the event of withdrawal, while, in the second case, may use a carrier of their choice for both return and shipping. In this latter case, the Customer must return the Product to the shoe factory Gal.men L.t.d. without undue delay and in any case within 14 calendar days from the date on which they informed the shoe factory Gal.men L.t.d. of their decision to change the size again. If the Customer returns the Product before the expiration of the period of fourteen days, the deadline is respected. The new Product will be shipped as soon as the original order is received by the shoe factory Gal.men L.t.d..

The Product must be returned intact, complete in all its parts, fully functional, equipped with all accessories and with the tags and labels still attached to the intact Product and, suitable for its intended use and free of signs of wear.

The Customer is responsible for reducing the value of the goods resulting from the handling of the Product other than that necessary to establish the nature, characteristics and functioning of the Product.

In the event that the Product for which the size change has been requested has suffered such a decrease in value, the shoe factory Gal.men L.t.d. will notify the Customer within 5 working days since the receipt of the Product, providing them with the bank details for the payment of the amount due by the Customer due to the decrease in value of the Product.

The right of withdrawal within 14 (fourteen) calendar days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the Product remains unaffected.